NICE Inform®

NICE Inform is a platform comprised of modular applications for incident information management that can run over traditional and IP-based networks. It records multimedia interactions between the public, emergency centers and first responders, and can automatically collect CAD incident data. All captured incident information is synchronized with call, radio, text-to-911 and console screen recordings and put into context to help you improve investigations, policy compliance and employee performance.


Real-Time Decision Support and Multimedia Incident Management

Inform Monitor provides near real-time monitoring of multiple channels and automatic Recent Call Replay (RCR) of the last call on a selected channel.

Inform Verify enables instant replay of the last recordings over a search period.

Inform Reconstruction synchronizes and puts into context isolated information from multiple channels recreating who did what, when and where during an incident.

Inform Reporter enables emergency centers to monitor and improve performance and quality via pre-defined, customizable call volume and evaluation reports.


Anoka County 911, Minnesota Quality Assurance Case Study Video

Using Inform Elite and Intelligence Center

  • “NICE Inform Evaluator has made our quality assurance process so much more efficient.”
  • “We’re  trying  to  take  responsibilities  away  from  our  supervisors  so  they  can  focus  on  supervising.  And  NICE Inform evaluator has helped  us  do that.”
  • “We've definitely saved people when we saw them dipping, and we're serving our public safety partners better now.”


NICE Investigate is a Microsoft Azure Government cloud-based solution that breaks down information silos and brings all needed information right to the investigator.

NICE Investigate, part of the NICE Evidencentral suite, eliminates manual processes that slow your investigators down. So they can put their time to better use solving cases. Our digital transformation platform leverages integration, analytics, and built-in workflows to help your investigators get to the truth faster. They get the confidence of never overlooking evidence. And a single view of the truth that’s clear, cohesive and indisputable.


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