NENA QA/QI Standards

At Voice Products, we offer the best customizable 911 call recording products and solutions for the public safety industry using NENA QA/QI Standards, incorporating APCO (Association of Public Safety) and NENA (National Emergency Number Association) standards for Quality Assurance (QA) and Quality Improvement (QI). Read on, and learn more.

Call Recording and Incident Reconstruction for Upholding APCO & NENA QA/QI Standards

Our comprehensive, customizable 911 call recording and incident reconstruction systems are the best in the business and are built to record all information related to an emergency call, from screen recordings, to recording radio dispatches, text-to-911 messages, multimedia calls and more.

All of our products and future-proof platforms ensure that it’s easy to create a QA/QI workflow that adheres to APCO/NENA standards. Using our products, it’s easy for a Quality Assurance Evaluator (QAE) to easily perform tasks such as:

  • Evaluating calls to ensure that personnel are responding to calls correctly
  • Gathering all available records including call notes, CAD incidents, recordings and all other information from a random sampling of calls for review
  • Objectively evaluate all data and compare it to the Agency’s processes and procedures
  • Provide accurate, timely and objective feedback to the employee(s) in question
  • Quickly and easily generate reports for further feedback and review

Our platforms, such as the NICE Inform system, support all of these features, as well as NG911 (Next-Generation 911) features, to ensure that your quality assurance team has all of the information that it needs to ensure that your PSAP (Public Safety Answering Point) team is operating to its full potential and abides by APCO/NENA QA/QI standards.

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Product Information

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