Providing a safe and secure environment at your facility is one of your most important responsibilities. A very high-profile aspect of that responsibility is the way your organization responds to and manages emergencies. When an emergency occurs, a complex process involving many internal and external resources is set in motion to identify the source and the severity of the situation, protect people and property from danger, help 9-1-1 callers quickly—and finally, understand the cause and measures your organization could take to prevent future incidents and the liability they cause.

The first step in this process is usually the simple “9-1-1” call made directly to a local public safety answering point (PSAP) center, where agents can quickly assess the situation and send appropriate resources to the scene. That call may seem simple, but the information available to the agents is crucial.

We offer enhanced 9-1-1 (E911) software solutions for your business, which provide you with the tools you need to protect your most valuable asset: your people.

Enhanced 9-1-1 (E9-1-1) Software Improves Safety for All on Your Premises

Knowing where a 9-1-1 call originates is essential to effective emergency response. Unfortunately, the phone systems of many large facilities, such as office buildings, healthcare institutions, colleges, and universities, transmit only the main billing phone number/address to the 9-1-1 dispatch center—not the caller’s exact location (building, floor, room). This can be life-threatening if the caller cannot speak to give this information.

Spok Helps You Meet Enhanced 9-1-1 (E9-1-1) Requirements

Spok's enhanced 9-1-1 (E9-1-1) software gives you the tools you need to protect your most valuable asset: your people. The solutions pinpoint a 9-1-1 caller’s exact location and pass it along to the Public Safety Answering Point (PSAP). This kind of reliable, automatic transfer of information will help you provide vital, lifesaving information and notify the appropriate onsite personnel that an emergency call is in progress.

The Right Way to Handle 9-1-1 Calls and Provide Effective E9-1-1 Service

1. Pinpoint the exact location of the caller
2. Notify onsite staff in real time
3. Update the ALI database with the latest moves, ads, and changes
4. Track VoIP call locations
5. Meet and exceed E9-1-1 compliance legislation