Safeguarding customer privacy has become a major concern for most organizations. Ensuring that personal customer information such as social security numbers and credit card information is secured not only protects your customers; it is also mandatory for complying with the Payment Card Industry Data Security Standards (PCI DSS).
PCI DSS is a multi-faceted security standard which includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
To comply with all of the requirements, we offer advanced Privacy Control, access control tools, multi-tiered security design and end-to-end multimedia encryption capabilities. These capabilities prevent certain parts of a current interaction from being recorded and pauses recording in a total recording or interaction-based recording environment.
With Privacy Control, agents use recording on-demand to pause and resume interaction recording when sensitive or private information is being disclosed during a call.
Pause/resume functionality can be achieved in three ways: