Automatic call distribution (ACD) is a type of call center software that allows a device to answer and direct calls to the appropriate call center agent within your business. It will get your callers to the right agent or method of service they are looking for quickly and effectively.
Our intelligent and flexible ACD software enables you to optimize your customer interactions and provide a differentiated and profitable customer experience.
Your customers need to contact your organization for many different reasons. Getting them as quickly as possible to the correct agent with the correct skill set to address those needs allows your customers to get on with their daily lives. They’ll appreciate that.
Our ACD software provides your organization with top-notch call routing efficiency and customer satisfaction. Customers will still have the opportunity to talk with a call center agent. Their first interaction will be with an automated voice, which will route them in a more timely and efficient manner.