Our comprehensive evidence collection and storage solution is designed specifically for claims representatives in the field and their customers. It will simplify your evidence gathering with ONE device and stop you from dragging around multiple pieces of equipment, cords, and batteries and will store all your evidence (pictures, video interviews, dictation, notes) in a secure cloud for easy access and retrieval. It can also reduce your exposure to COVID-19 by eliminating unnecessary contact with other people.
The Claims Collector app is compatible with Android and iOS. It allows you to record video and audio with notations, to take photos, record confidential client statements, and even record dictation, all tagged with a GPS location. It even allows your clients to do their own gathering without a visit from a claims rep.
None of that information stays on the actual device. Instead, it's stored in the world's most secure cloud, Amazon Web Services (AWS), which is the only cloud the government will use. It meets HIPAA, CJIS, and FERPA security requirements.
Claims Collector organizes claims evidence in a secure database that can be sorted by company, claims representative, claim type, etc. This database is searchable and allows claims managers to easily find any or all claims. They can also send any information with a secure link to other personnel, management, or legal team. and are able to delete unneeded information and close the claim.
The app provides you with a built-in audit trail or chain of custody that can track all activity by user, date, and time.
It's also available for the claimant, who may want to document the damage without a visit from a representative, because of COVID-19 concerns.